PackageOur Package Protection safeguards your order. Add it during checkout for peace of mind. File claims direction on our website. Stay informed with real-time shipping updates with Shop App.
If your Package protected order is lost, damaged, or stolen, our expert support team will assist in getting your replacement or refund. Claims are typically reviewed for approval within 1-2 business days.
Once you've used Package Protection services and your package(s) have been delivered successfully, you cannot request a refund for this protection.
Package Replacement: Our customer service team will initiate reorders based on item availability. If certain items are unavailable, they will be reimbursed in the form of a gift card. We will cover all costs associated with reorders, including shipping, taxes, and Shipping Protection. If you decline reordering you will receive a gift card without expiration.
Marked Delivered (Stolen):
Claims will undergo review within a range of 5 to 15 calendar days from the delivery mark. Please be aware that certain order issues may necessitate a filed police report.
Stuck In Transit (Lost):
Claims will be assessed within a time frame ranging from 2 to 30 calendar days from the last update. The maximum filing period is 365 days from the order date.
Damaged Package or Items:
Claims for damaged items necessitate photographic evidence of both packaging and item(s) and must be initiated no later than 15 calendar days from the delivery mark.
For our terms and conditions please refer here.
Certainly! We provides reliable protection for such situations. Safeguard your order from loss or theft by selecting Package Protection during checkout.
If your order hasn't been delivered, kindly initiate a claim with Package Protection by clicking here.
To protect your order against damage that occurred during shipping, add Package Protection at checkout. Route covers damage as well!
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with us here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us, and we will be happy to work with you to remedy the situation.
If you decided to protect your order with Route during checkout, keep an eye on your inbox for a confirmation email from Route. Inside, you'll find a handy link to report any shipping issues.
You've got options: You can also use Route's app or the web to file a shipping issue right here. To get the ball rolling, make sure you have either your store order number OR your Route ID number, along with the email address connected to your order.
By the way, if you haven't already snagged the app, you can download it here! Happy shopping! 😊📦
Keep "Shipping Protection" active at checkout to add it to your order.
